Truck
Mate
Overview
Truck Mate is a driver app that simplifies daily trucking operations.
It brings clarity to trips, payments, and on-road challenges through better visibility and communication.
The goal is to replace fragmented workflows with a more proactive and reliable system for drivers and transporters.
Users
Truck Drivers (low literacy), Industry Dispatchers, Planners, Transporter Owners
My Contribution
I led end-to-end product right from stakeholders’ meetings to delivering to the development team, I went through user interviews to empathize, understand different use cases how they work & how they get paid. I worked on complete product design system and lofi - hifi wireframes handled everything by self.
Click here to open prototype
The Problem
Canadian truck drivers often struggle with four major challenges:
Sudden breakdowns with no immediate help,
Delays at Loading / Unloading Locations
Lack of visibility into how they’re being paid. The existing process were fragmented and reactive — not proactive.
Lack of location clarity (On time location change)
The Mission
To craft a modern, mobile driver platform that easily understandable to truck drivers :
Delivering real-time breakdown support
Avoids costly delays by verifying pickup/drop readiness
Provide Pay transparency
Offers clear route and location visibility
Interactive Prototype
A section of of UI showcasing App screen
Financial Clarity First
Earnings + key metrics surfaced upfront to reduce uncertainty and build driver trust
Transparent Earning Logic
Rates + breakdowns make payouts understandable, increasing system trust
Simplified Decision Making
Earnings vs Expenses toggle separates mental models, reducing cognitive load (Hick’s Law)
Real-time Expense Capture
Persistent CTA encourages logging expenses instantly, improving data accuracy
Accountability via Proof
Bill upload adds a trust layer between drivers and transporters
Low-friction Input Flow
Guided expense form minimizes effort and errors
Control at a Glance
Critical trip, vehicle, and timing info surfaced upfront so drivers can act with confidence and speed.
Completed Progress, Instantly Clear
Status, location, and item count at each stop reduce cognitive load and keep drivers aligned on what’s next.
Support When It Matters
Breakdown and documents are one tap away—designed for high-stress, time-critical situations.
Location Readiness, Confirmation
‘Ready for Drop’ signal and clear instructions validate site readiness, reducing idle time.
Live Context, Less Uncertainty
Real-time truck location and load visibility minimize back-and-forth and enable faster decisions.
Click here to open prototype
User Research
Before putting pixels on a screen, I dove into understanding the life of long-haul truck drivers in Canada. Initially, I gathered information on logistics companies’ forums, YouTube vlogs from truckers, Reddit threads.
To get deeper understanding, we connected with few drivers & Industry dispatchers to uncover:
Where the current systems fail them - whether in communication, transparency, or support
What drivers’ mental model looks like during a trip
How we can reduce their dependency on paperwork
Which important parameters they want to know during a trip
User Statements
“I reached the location, and then they told me the drop-off point had changed. It’s nearby, but I wish they told me earlier.”
“I just want the app to be simple. I don’t have time for complex stuff.”
“Breakdowns are part of the job — what’s hard is getting help fast.”
“I often arrive, but the loading bay or workers aren’t ready.”
User Persona
User Persona : Truck Driver
Ramesh Singh
Age : 34
Location : Ontario
Experience : 7 Yrs in trucking
Languages : English , Hndi, Punjabi
Uses WhatsApp, Google Maps, YouTube
Goals
Complete trips on time
Receive clear delivery instructions
Get paid quickly & transparently
Reduce dead time and delays
Keep expenses documented easily
Pain Points
No clarity on pickup/drop readiness
No support from industry during emergencies
No real-time visibility of expenses & earnings
Manual bill submissions over WhatsApp are messy sometimes records got missed
User Persona : Industry Dispatcher
Priya Shetty
Age : 30
Location : Ontario
Experience : Experience: 4 years in logistics operations
Tech Comfort: Proficient with Excel, WhatsApp, basic logistics tools
Languages : English, Punjabi, Hindi
Job Type : Logistics Dispatcher/Manager (Industry Side)
Goals
Ensure timely deliveries with minimal issues
Manage driver communication & support efficiently
Keep all documents organized and accessible
Manage Drivers’ expenses & payouts
Reduce operational delays
Plan Drivers’ trips
Pain Points
All communication with drivers is on WhatsApp / calls hard to track
Manually handling driver expenses takes time and often causes errors
Difficult to support drivers in real-time
Hard to coordinate last-minute location changes
No central place to access delivery records or documents
Information Architecture
Style Guide
Status Background
#EDFDF8
Status Color
#04724D
Font
#132235
BG
#F7FAFC
•
RGB: 242,242,247
Primary
#2F6FED
•
RGB: 242,242,247
icons
#607080
Status Background
#FEF1F2
Status Color
#BA2532
Nunito
Using the Nunito font in the ensures optimal readability, versatile typography, system integration, and a modern aesthetic for an enhanced user experience.
Headline Semi Bold - Nunito 24
Headline Regular - Nunito 24
Title Large - Nunito 16
Title Medium - Nunito Medium 14
Title Small - Regular Nunito 14
Body Large - Nunito Nold 12
Body - Nunito Medium 12
Caption - Nunito Regular 12
Impact
Faster Breakdown Resolution
Enabled immediate driver reporting and quicker dispatcher response—reducing downtime during critical failures.
65% Faster Dispatch
Proactive pickup/drop readiness and real-time trip visibility enabled 65% faster dispatch.
100% Driver Adoption Within 3 Weeks
Achieved 100% driver adoption within 3 weeks, supported by clear earnings visibility and improved user experience of drivers
65% Reduction in Manual Effort
Automation and unified earnings and expense tracking reduced manual effort by 65%.
Learnings
Collaboration Across Stakeholders Drives Better Solutions
Working between driver needs, dispatcher tools, and industry payment process taught me that multi-user ecosystems require carefully aligned designs, not isolated feature building.
Mobile UI Must be Ultra-Simplified for In-Transit Users
Drivers interact with the app while on the move or during quick stops.
Micro-interactions, bold CTAs, large tap areas, and minimizing cognitive load became non-negotiable.
Truck
Mate
Overview
Truck Mate is a driver app that simplifies daily trucking operations.
It brings clarity to trips, payments, and on-road challenges through better visibility and communication.
The goal is to replace fragmented workflows with a more proactive and reliable system for drivers and transporters.
Users
Truck Drivers (low literacy), Industry Dispatchers, Planners, Transporter Owners
My Contribution
I led end-to-end product right from stakeholders’ meetings to delivering to the development team, I went through user interviews to empathize, understand different use cases how they work & how they get paid. I worked on complete product design system and lofi - hifi wireframes handled everything by self.
Click here to open prototype
The Problem
Canadian truck drivers often struggle with four major challenges:
Sudden breakdowns with no immediate help,
Delays at Loading / Unloading Locations
Lack of visibility into how they’re being paid. The existing process were fragmented and reactive — not proactive.
Lack of location clarity (On time location change)
The Mission
To craft a modern, mobile driver platform that easily understandable to truck drivers :
Delivering real-time breakdown support
Avoids costly delays by verifying pickup/drop readiness
Provide Pay transparency
Offers clear route and location visibility
Interactive Prototype
A section of of UI showcasing App screen
Financial Clarity First
Earnings + key metrics surfaced upfront to reduce uncertainty and build driver trust
Transparent Earning Logic
Rates + breakdowns make payouts understandable, increasing system trust
Simplified Decision Making
Earnings vs Expenses toggle separates mental models, reducing cognitive load (Hick’s Law)
Real-time Expense Capture
Persistent CTA encourages logging expenses instantly, improving data accuracy
Accountability via Proof
Bill upload adds a trust layer between drivers and transporters
Low-friction Input Flow
Guided expense form minimizes effort and errors
Control at a Glance
Critical trip, vehicle, and timing info surfaced upfront so drivers can act with confidence and speed.
Completed Progress, Instantly Clear
Status, location, and item count at each stop reduce cognitive load and keep drivers aligned on what’s next.
Support When It Matters
Breakdown and documents are one tap away—designed for high-stress, time-critical situations.
Location Readiness, Confirmation
‘Ready for Drop’ signal and clear instructions validate site readiness, reducing idle time.
Live Context, Less Uncertainty
Real-time truck location and load visibility minimize back-and-forth and enable faster decisions.
Click here to open prototype
User Research
Before putting pixels on a screen, I dove into understanding the life of long-haul truck drivers in Canada. Initially, I gathered information on logistics companies’ forums, YouTube vlogs from truckers, Reddit threads.
To get deeper understanding, we connected with few drivers & Industry dispatchers to uncover:
Where the current systems fail them - whether in communication, transparency, or support
What drivers’ mental model looks like during a trip
How we can reduce their dependency on paperwork
Which important parameters they want to know during a trip
User Statements
“I reached the location, and then they told me the drop-off point had changed. It’s nearby, but I wish they told me earlier.”
“I just want the app to be simple. I don’t have time for complex stuff.”
“Breakdowns are part of the job — what’s hard is getting help fast.”
“I often arrive, but the loading bay or workers aren’t ready.”
User Persona
User Persona : Truck Driver
Ramesh Singh
Age : 34
Location : Ontario
Experience : 7 Yrs in trucking
Languages : English , Hndi, Punjabi
Uses WhatsApp, Google Maps, YouTube
Goals
Complete trips on time
Receive clear delivery instructions
Get paid quickly & transparently
Reduce dead time and delays
Keep expenses documented easily
Pain Points
No clarity on pickup/drop readiness
No support from industry during emergencies
No real-time visibility of expenses & earnings
Manual bill submissions over WhatsApp are messy sometimes records got missed
User Persona : Industry Dispatcher
Priya Shetty
Age : 30
Location : Ontario
Experience : Experience: 4 years in logistics operations
Tech Comfort: Proficient with Excel, WhatsApp, basic logistics tools
Languages : English, Punjabi, Hindi
Job Type : Logistics Dispatcher/Manager (Industry Side)
Goals
Ensure timely deliveries with minimal issues
Manage driver communication & support efficiently
Keep all documents organized and accessible
Manage Drivers’ expenses & payouts
Reduce operational delays
Plan Drivers’ trips
Pain Points
All communication with drivers is on WhatsApp / calls hard to track
Manually handling driver expenses takes time and often causes errors
Difficult to support drivers in real-time
Hard to coordinate last-minute location changes
No central place to access delivery records or documents
Information Architecture
Style Guide
Status Background
#EDFDF8
Status Color
#04724D
Font
#132235
BG
#F7FAFC
•
RGB: 242,242,247
Primary
#2F6FED
•
RGB: 242,242,247
icons
#607080
Status Background
#FEF1F2
Status Color
#BA2532
Nunito
Using the Nunito font in the ensures optimal readability, versatile typography, system integration, and a modern aesthetic for an enhanced user experience.
Headline Semi Bold - Nunito 24
Headline Regular - Nunito 24
Title Large - Nunito 16
Title Medium - Nunito Medium 14
Title Small - Regular Nunito 14
Body Large - Nunito Nold 12
Body - Nunito Medium 12
Caption - Nunito Regular 12
Impact
Faster Breakdown Resolution
Enabled immediate driver reporting and quicker dispatcher response—reducing downtime during critical failures.
65% Faster Dispatch
Proactive pickup/drop readiness and real-time trip visibility enabled 65% faster dispatch.
100% Driver Adoption Within 3 Weeks
Achieved 100% driver adoption within 3 weeks, supported by clear earnings visibility and improved user experience of drivers
65% Reduction in Manual Effort
Automation and unified earnings and expense tracking reduced manual effort by 65%.
Learnings
Collaboration Across Stakeholders Drives Better Solutions
Working between driver needs, dispatcher tools, and industry payment process taught me that multi-user ecosystems require carefully aligned designs, not isolated feature building.
Mobile UI Must be Ultra-Simplified for In-Transit Users
Drivers interact with the app while on the move or during quick stops.
Micro-interactions, bold CTAs, large tap areas, and minimizing cognitive load became non-negotiable.
Truck
Mate
Overview
Truck Mate is a driver app that simplifies daily trucking operations.
It brings clarity to trips, payments, and on-road challenges through better visibility and communication.
The goal is to replace fragmented workflows with a more proactive and reliable system for drivers and transporters.
Users
Truck Drivers (low literacy), Industry Dispatchers, Planners, Transporter Owners
My Contribution
I led end-to-end product right from stakeholders’ meetings to delivering to the development team, I went through user interviews to empathize, understand different use cases how they work & how they get paid. I worked on complete product design system and lofi - hifi wireframes handled everything by self.
Click here to open prototype
The Problem
Canadian truck drivers often struggle with four major challenges:
Sudden breakdowns with no immediate help,
Delays at Loading / Unloading Locations
Lack of visibility into how they’re being paid. The existing process were fragmented and reactive — not proactive.
Lack of location clarity (On time location change)
The Mission
To craft a modern, mobile driver platform that easily understandable to truck drivers :
Delivering real-time breakdown support
Avoids costly delays by verifying pickup/drop readiness
Provide Pay transparency
Offers clear route and location visibility
Interactive Prototype
A section of of UI showcasing App screen
Financial Clarity First
Earnings + key metrics surfaced upfront to reduce uncertainty and build driver trust
Transparent Earning Logic
Rates + breakdowns make payouts understandable, increasing system trust
Simplified Decision Making
Earnings vs Expenses toggle separates mental models, reducing cognitive load (Hick’s Law)
Real-time Expense Capture
Persistent CTA encourages logging expenses instantly, improving data accuracy
Accountability via Proof
Bill upload adds a trust layer between drivers and transporters
Low-friction Input Flow
Guided expense form minimizes effort and errors
Control at a Glance
Critical trip, vehicle, and timing info surfaced upfront so drivers can act with confidence and speed.
Completed Progress, Instantly Clear
Status, location, and item count at each stop reduce cognitive load and keep drivers aligned on what’s next.
Support When It Matters
Breakdown and documents are one tap away—designed for high-stress, time-critical situations.
Location Readiness, Confirmation
‘Ready for Drop’ signal and clear instructions validate site readiness, reducing idle time.
Live Context, Less Uncertainty
Real-time truck location and load visibility minimize back-and-forth and enable faster decisions.
Click here to open prototype
User Research
Before putting pixels on a screen, I dove into understanding the life of long-haul truck drivers in Canada. Initially, I gathered information on logistics companies’ forums, YouTube vlogs from truckers, Reddit threads.
To get deeper understanding, we connected with few drivers & Industry dispatchers to uncover:
Where the current systems fail them - whether in communication, transparency, or support
What drivers’ mental model looks like during a trip
How we can reduce their dependency on paperwork
Which important parameters they want to know during a trip
User Statements
“I reached the location, and then they told me the drop-off point had changed. It’s nearby, but I wish they told me earlier.”
“I just want the app to be simple. I don’t have time for complex stuff.”
“Breakdowns are part of the job — what’s hard is getting help fast.”
“I often arrive, but the loading bay or workers aren’t ready.”
User Persona
User Persona : Truck Driver
Ramesh Singh
Age : 34
Location : Ontario
Experience : 7 Yrs in trucking
Languages : English , Hndi, Punjabi
Uses WhatsApp, Google Maps, YouTube
Goals
Complete trips on time
Receive clear delivery instructions
Get paid quickly & transparently
Reduce dead time and delays
Keep expenses documented easily
Pain Points
No clarity on pickup/drop readiness
No support from industry during emergencies
No real-time visibility of expenses & earnings
Manual bill submissions over WhatsApp are messy sometimes records got missed
User Persona : Industry Dispatcher
Priya Shetty
Age : 30
Location : Ontario
Experience : Experience: 4 years in logistics operations
Tech Comfort: Proficient with Excel, WhatsApp, basic logistics tools
Languages : English, Punjabi, Hindi
Job Type : Logistics Dispatcher/Manager (Industry Side)
Goals
Ensure timely deliveries with minimal issues
Manage driver communication & support efficiently
Keep all documents organized and accessible
Manage Drivers’ expenses & payouts
Reduce operational delays
Plan Drivers’ trips
Pain Points
All communication with drivers is on WhatsApp / calls hard to track
Manually handling driver expenses takes time and often causes errors
Difficult to support drivers in real-time
Hard to coordinate last-minute location changes
No central place to access delivery records or documents
Information Architecture
Style Guide
Status Background
#EDFDF8
Status Color
#04724D
Font
#132235
BG
#F7FAFC
•
RGB: 242,242,247
Primary
#2F6FED
•
RGB: 242,242,247
icons
#607080
Status Background
#FEF1F2
Status Color
#BA2532
Nunito
Using the Nunito font in the ensures optimal readability, versatile typography, system integration, and a modern aesthetic for an enhanced user experience.
Headline Semi Bold - Nunito 24
Headline Regular - Nunito 24
Title Large - Nunito 16
Title Medium - Nunito Medium 14
Title Small - Regular Nunito 14
Body Large - Nunito Nold 12
Body - Nunito Medium 12
Caption - Nunito Regular 12
Impact
Faster Breakdown Resolution
Enabled immediate driver reporting and quicker dispatcher response—reducing downtime during critical failures.
65% Faster Dispatch
Proactive pickup/drop readiness and real-time trip visibility enabled 65% faster dispatch.
100% Driver Adoption Within 3 Weeks
Achieved 100% driver adoption within 3 weeks, supported by clear earnings visibility and improved user experience of drivers
65% Reduction in Manual Effort
Automation and unified earnings and expense tracking reduced manual effort by 65%.
Learnings
Collaboration Across Stakeholders Drives Better Solutions
Working between driver needs, dispatcher tools, and industry payment process taught me that multi-user ecosystems require carefully aligned designs, not isolated feature building.
Mobile UI Must be Ultra-Simplified for In-Transit Users
Drivers interact with the app while on the move or during quick stops.
Micro-interactions, bold CTAs, large tap areas, and minimizing cognitive load became non-negotiable.